The Professional Teleservice Management Association is the only dues based not for profit organization in the San Antonio community focused on best practices in Customer Care. Our members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment.

PTMA opens a world of best practices and networking opportunities for members, our corporate partners, and leaders in the community. Whether you are searching for business ideas, technology solutions, events, or career opportunities, you are sure to find them through PTMA.

  Nominations for the 2012 Excellence Awards are now in. Judging is beginning!

PTMA would like to announce and thank our sponsors for the PTMA Excellence Awards!

                          

        

The awards ceremony will be held on June 20, 2012!

PTMA's May Meeting Details - May 16, 2012

Employee Engagement Knowledge Sharing Event

“There are two types of call centers: 1) those where agents fully understand, embrace and even help define the organization’s initiatives and key objectives; and 2) those that lose their agents to the call centers described in number 1”.

                                                        Call Center Magazine – March 2006

 

Fully engaged employees are not only satisfied with their job, but also loyal and proud of the organization for which they work.  Engaged employees commit to their goals and inspire to drive change in hopes of helping the organization and themselves to improve and evolve.  Many different aspects impact the engagement level of your employees.  Come join us in May for our knowledge sharing event.  We will explore different strategies that our PTMA members and guests have used to facilitate employee engagement.  Discussion topics for the event will include communication, recognition, community involvement and career development.  Come prepared to share and learn from others.    

Click Here to register!

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May 16, 2012, 11:15 AM - 1:00 PM - Employee Engagement Knowledge Sharing

Future Events

June 20, 2011  - PTMA Excellence Awards Luncheon

 

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